All orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. Once processed, your order will ship within 3-11 business days. You will receive a shipping confirmation email with tracking information once your order is dispatched.

Since our products are sourced from multiple manufacturers and suppliers, your items may ship from different locations and arrive in separate packages. You’ll receive tracking details for each shipment.

Once your order ships, we’ll send you a tracking number via email. You can track your package through the carrier’s website (USPS, DHL, FedEx) or on our website using the tracking number. Please allow 48 hours for tracking updates.

If you haven’t received your package, try these steps:
- Double-check the shipping address in your confirmation email.
- Check with your local post office or neighbors to see if they have your package.

We offer **Route Package Protection** at checkout, which covers lost, damaged, or stolen items. If you’ve added this protection, you can file a claim to receive a replacement or refund. Route does not cover shipping fees, taxes, or duties, and does not apply to incorrect addresses entered at checkout.

At this time, we do not offer returns or exchanges. However, if you receive the wrong item or if it arrives damaged, please contact us at support@houseofnacirraw.com with photos of the item, and we will either send a replacement or issue a refund.

Refunds are only offered for incorrect or damaged items. If this applies to you, email us at support@houseofnacirraw.com with photos of the issue, and we’ll take care of it.

You can request to cancel your order within three (3) hours of placing it by emailing support@houseofnacirraw.com. We’ll do our best to accommodate your request. After the three-hour window, cancellations may not be acknowledged.